Crucial Tips for Doing Better Business in Asia

It may go without saying that first impressions are important in business, but they are particularly crucial when you’re doing business in Asia.

Your image matters. Looking polished and sharp in a business meeting not only reflects well on you and your business; it also indicates respect for your host.

Proper Attire
For example, wearing an open-neck shirt, and going without a tie, is usually appropriate when you’re visiting suppliers, particularly if you’re touring factories. However, for other business meetings the dress code is stricter. Men may need a suit and tie, and women should wear a skirt or dress that falls below their knees, along with a jacket or sweater that covers their arms. All dress should be weather appropriate; wearing a heavy suit in a humid city can be uncomfortable and can interfere with the impression you want to create. You also need to make sure your socks are in good condition as shoes are prohibited in certain places in Asia, including some restaurants.

Business Card Etiquette
Business cards are another crucial consideration. Make sure you have plenty, because you’ll be giving away a lot of them, especially when you meet potential clients for the first time.

Following these tips can help you avoid cultural business-card gaffes:

  • Use both hands when presenting and receiving a card. Using one hand in Asia is considered casual to the point of rudeness.  Although it is common to slide you cards over a table like dealing at a casino in the West this is not done when making a good impression in Asia.
  • Properly acknowledge your associate. You do this by accepting his or her card and examining it carefully.  If you are not sure how long this should take be guided by how long they look at your card.
  • Ask, “how should I address you?” Asian businesspeople are keenly aware of position and hierarchy. Titles are important, so don’t guess; ask! Do not be afraid to write down their preferred title so you can refer to it during the meeting.  When you make the effort to be respectful it is noticed and the other “mistakes” you will make are excused.  Also, never use a client’s given name unless he or she invites you to do so.
  • Keep the client’s business card on the table during your meeting. It is also acceptable to place it in a cardholder. Either way, leaving the business card in full view for the duration of your meeting will show appropriate respect.

Mawson Global can help you navigate the process of doing business in China and other Asian countries – and making a good impression while you’re there! In addition to arranging hotel and flight bookings, Mawson Global’s on-site staff can advise you on the proper way of dealing with Chinese businesspeople, along with briefing you on local businesses practices, business development, and the country’s customs, holidays, and practices.

Business in Asia The Social Aspect of Doing Business

Just imagine it.

You’re in the meeting. The one you’ve been anxious about for over two months. As much with the anticipation of visiting Asia for the first time as the amount of money it could make for your business.

If it’s successful… If you don’t do anything embarrassing that breaks local etiquette and wipes your credibility off the face of the earth in a single, fleeting moment.

Until you’ve spent time in Asia, it’s easy to underestimate just how different these cultures are and how easy it is to create an awkward situation with a seemingly innocuous action or comment.

Not only that, but following proper local etiquette truly lights up the faces of those you’re with, building serious rapport in the process.

That’s why we’ve put together this list of social faux pas for you. There are over 40 countries in Asia, so a list of every potential etiquette beach for each country would take a medium-sized paperback book.

That said, here are the main ones to highlight just how different or unusual some of them can seem to us. We’ll have plenty of examples from China as it’s such a massive global business hub.

 

Eating at restaurants

There are a few things to bear in mind when eating out in Asia.

The first is to ensure you get your chopsticks skills honed if you’re going somewhere that uses them as the primary table utensil. Impress your dinner guests and save yourself the embarrassment of asking the waiting staff for fork. If you don’t find that idea cringeworthy, you should.

In some parts of Asia, it’s considered the height of rudeness to finish all the food on your plate, so check for the specific country you’re visiting. You may need to leave a small portion to one side to signify that you’re satisfied rather than suggesting that they’ve not provided enough food.

Some Asian countries consider it good manners to burp at the end of a meal, too.

As a final note, if you’re in China, placing your chopsticks in your rice neatly upright (a 90° angle to the table) is considered to signify death. Awkward silences may ensue!

 

Going for drinks

Certain etiquette must be observed when out for drinks in Asian countries and China is another good example here.

First is toasting. The host will typically make the first toast, so don’t jump the gun if you’re the one who’s been invited out. Instead of “cheers”, you’ll hear either "gan bei" (bottoms up) or "kai pay" (drain your glass) but whatever Asian country you’re visiting, look up this word before you go. Don’t be left looking around wondering what’s going on.

Also, in China, the level of your glass must be below the person you’re “cheersing” if you wish to signify respect. Otherwise, you’re stating that you consider yourself somehow “above” them.

Similarly, you’ll typically want to finish the whole glass. Don’t worry, the glasses over there aren’t as big as the pints you may be used from some countries, so you’ll still be able to hold together a conversation after sinking two or three.

If you’re unable to drink alcohol and need to decline, be aware that this could be seen as rude and make sure do so very respectfully. Explain that you’re very honoured by the generosity but are unable to drink and ask them to suggest a substitute drink so you can be part of their hospitality.

 

Taboo conversations

It’s good to remember that different political events are illustrated differently in different countries. That means, the narrative of global politics that your Asian counterparts know will be very different to yours.

Typically, it’s best to avoid these conversations. Whatever you’ve heard on the news, don’t insult the monarch, governments or establishment of an Asian country. Leave your political views in the hotel room. And make sure they know your government’s views don’t necessarily represent your views as an individual.

 

Contraband

What constitutes as contraband varies around Asia. A good example here is that drugs legislation particularly strict in countries such as Thailand or the Philippines. Some products that may even be available over-the-counter in the West could carry very serious penalties.

If you must carry pharmaceuticals around with you, check the specific legislation for that item in the country you’re visiting before you go.

Another good example is chewing gum in Singapore. It’s illegal to chew or be in possession of chewing gum in Singapore, even if you brought it there by accident.

 

Body language and physical contact

Realistically, the number of times you would touch somebody on the head in a business social outing are relatively slim. However, after a few drinks and a lot of rapport built, it might be feasible.

In much of Asia, touching someone on the head is considered incredibly rude and/or condescending. Similarly, pointing at someone with your feet or hands is best left avoided.

Putting feet on a table is rude (like much of the West) but unlike much of the West, showing the soles of your feet is considered very rude. Examples include Thailand and some other Southeast Asian countries, so be careful of resting an ankle on a knee to show the soles of your feet.

 

Declining invitations

As a final point, if you’re not big on socialising in general, you may want to revise that policy while in Asia. It can be taken as a serious insult, especially if it’s a senior member of another business who invites you out.

And when you do go out, well, it’s a lot to remember. If you’re worried about slipping up and ruining that business trip, or if you want to know more about sourcing globally from Asia, it’s worth getting in touch with an expert.

Our staff are happy to take your call and offer you a QuickLook Analysis to see how much money we can save your business.

 

After-Hours Business Entertaining in Asia: To Karaoke, or Not to Karaoke?

When you’re traveling for business in Asia or any part of the world unfamiliar to you, it’s wise to be familiar with local customs regarding business entertaining.

You may be invited by suppliers, customers, and associates to meet after hours – in a more informal setting than daytime meetings. These interactions are equally important as daytime meeting in forging business relationships.

Hosts are usually appreciative of visitors who demonstrate knowledge about their culture, as well as the ability to converse in his or her language, so make an effort to do both. The following is a quick guide to navigating after-hours business functions.

Dining
In Asian countries, seating is very important at a formal meal, and guests should wait to be seated by the host to avoid being disrespectful. It’s also polite to try everything served during a meal. Take a bite of each dish – even if it seems unappealing – and be sure to give your compliments to the host.  If you enjoy the meal, eat up -- a clean plate is a good thing in Asian countries! However, be aware that your host may insist that you keep eating, even if you are full.

Karaoke
Karaoke bars are a common form of entertainment in Asian countries. If your host suggests visiting one and you agree, be ready to participate! Agreeing to go to a karaoke bar means you are willing to sing!  Men often receive unsolicited attention from women in these establishments. Be aware that most of it comes at a price to you or your host. Remember, you are there on business; have fun, but conduct yourself in a professional manner.

Drinking
Alcohol is an important part of building business relationships. If you don’t drink, politely inform your host in advance. Toasts are a big part of Asia’s culture, so if they are offered, it’s polite to take part. You may also ask your host if you can offer a toast to them and the success of your relationship.

Navigating Business After-Hours
If you’re working on forging business relationships in China or other Asian nations, Mawson Global can help with every aspect of the endeavor -- from efficiently arranging flights, hotels, and other transportation to advising you on the proper way to deal with businesspeople.

Mawson Global has representatives on site who are familiar with local businesses and industries. We can help you and your company forge new overseas relationships – and even suggest a karaoke song or two!

Three Steps to Avoid Recalled Products

The Scenario:

The product you imported has now been distributed all over Australia and Europe and you have found  it does not meet labelling laws and needs to be recalled – at your expense!

We’ve all seen it happen before, a product gets recalled, not because it is faulty or subpar, but because a business overlooked the importance of following all rules and regulations for labelling and packaging. The question remains, how can you ensure your new product is not recalled because you overlooked a labelling requirement in another country.

Follow these three steps to ensure your business does not have an expensive product recall.

1.       Find consultants in your country or the countries you do business in to draft the labels and help you understand all the requirements for import

2.       Use third party inspection agents to check labels prior to shipment

3.       Use a customs broker to find out what paperwork you need to import the product

Over preparing and double checking is the first step to saving time and money in the long run. You do not need to be the expert on each rule and regulation your business will face, but it is important to hire someone who is an expert.

What other precautions can you share to make sure a labelling mistake does not lead to an expensive recall?

Doing Business in Asia: Making a Good Impression

It may go without saying that first impressions are important in business, but they are particularly crucial when you’re doing business in Asia.

Your image matters. Looking polished and sharp in a business meeting not only reflects well on you and your business; it also indicates respect for your host.

Proper Attire
For example, wearing an open-neck shirt, and going without a tie, is usually appropriate when you’re visiting suppliers, particularly if you’re touring factories. However, for other business meetings the dress code is stricter. Men may need a suit and tie, and women should wear a skirt or dress that falls below their knees, along with a jacket or sweater that covers their arms. All dress should be weather appropriate; wearing a heavy suit in a humid city can be uncomfortable and can interfere with the impression you want to create. You also need to make sure your socks are in good condition as shoes are prohibited in certain places in Asia, including some restaurants.

Business Card Etiquette
Business cards are another crucial consideration. Make sure you have plenty, because you’ll be giving away a lot of them, especially when you meet potential clients for the first time.

Following these tips can help you avoid cultural business-card gaffes:

·         Use both hands when presenting and receiving a card. Using one hand in Asia is considered casual to the point of rudeness.  Although it is common to slide you cards over a table like dealing at a casino in the West this is not done when making a good impression in Asia.

·         Properly acknowledge your associate. You do this by accepting his or her card and examining it carefully.  If you are not sure how long this should take be guided by how long they look at your card.

·         Ask, “how should I address you?” Asian businesspeople are keenly aware of position and hierarchy. Titles are important, so don’t guess; ask! Do not be afraid to write down their preferred title so you can refer to it during the meeting.  When you make the effort to be respectful it is noticed and the other “mistakes” you will make are excused.  Also, never use a client’s given name unless he or she invites you to do so.

·         Keep the client’s business card on the table during your meeting. It is also acceptable to place it in a cardholder. Either way, leaving the business card in full view for the duration of your meeting will show appropriate respect.

Mawson Global can help you navigate the process of doing business in China and other Asian countries – and making a good impression while you’re there! In addition to arranging hotel and flight bookings, Mawson Global’s on-site staff can advise you on the proper way of dealing with Chinese businesspeople, along with briefing you on local businesses practices, business development, and the country’s customs, holidays, and practices.